THoCC Training Offer
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Training topics
|
Participants Profile
|
Duration
|
Languages
|
||
|---|---|---|---|---|---|
|
Strategic Visioning
|
Senior & Executive
|
1 day
|
NL
|
ENG
|
FR
|
|
Expert Class Contact Center Management
|
Middle & Senior
|
24 days
|
NL
|
ENG
|
|
|
Contact Center Operating Model & Maturity Assessment
|
Middle & Senior
|
3 days
|
NL
|
ENG
|
|
|
Financieel Management van Contact Centers
|
Middle & Senior
|
3 days
|
NL
|
ENG
|
|
|
The European, Belgian, sectorial, individual and non existing rules that impact a contactcenter.
|
Middle & Senior
|
1 day
|
NL
|
ENG
|
|
|
Contact Center Metrix: Counting, calculating, measuring, explaining & predicting
|
Middle & Senior
|
3 days
|
NL
|
ENG
|
|
|
New Age CC HR: Orchestrating People, Processes & Technology: Finding the right balance between the three Contact Center anchors
|
Middle & Senior
|
3 days
|
NL
|
ENG
|
|
|
Service delivery management in Contact Centers. The antagonist of product management: walk the talk!
|
Middle & Senior
|
3 days
|
NL
|
ENG
|
|
|
CRM, data & sales management in Contact Centers
|
Middle & Senior
|
3 days
|
NL
|
ENG
|
|
|
Contact center ICT: Tools & systems to sustain & uplift your activities
|
Middle & Senior
|
1 day
|
NL
|
ENG
|
|
|
Contact Center sourcing: at home & abroad
|
Middle & Senior
|
3 days
|
NL
|
ENG
|
|
|
Stepping up to contact center management.
|
Junior
|
2 days
|
NL
|
ENG
|
FR
|
|
Service Maximisation
|
Junior
|
1 day
|
NL
|
ENG
|
FR
|
|
Cost optimisation
|
Junior
|
1 day
|
NL
|
ENG
|
FR
|
|
Revenue Generation
|
Junior
|
1 day
|
NL
|
ENG
|
FR
|
|
E2E Sales- and Service Delivery Management
|
Junior
|
1 day
|
NL
|
ENG
|
FR
|
|
Laws & rules, codes, regulations & standards
|
Junior
|
1 day
|
NL
|
ENG
|
FR
|
|
Organizational Models
|
Junior
|
1 day
|
NL
|
ENG
|
FR
|
|
Monitoring
|
Junior
|
1 day
|
NL
|
ENG
|
FR
|
|
Coaching
|
Junior
|
1 day
|
NL
|
ENG
|
FR
|
|
Business Process Management
|
Junior
|
1 day
|
NL
|
ENG
|
FR
|
|
Knowledge Management
|
Junior
|
1 day
|
NL
|
ENG
|
FR
|
|
Workforce Management
|
Junior
|
1 day
|
NL
|
ENG
|
FR
|
|
Selection & Recruitment
|
Junior
|
1 day
|
NL
|
ENG
|
FR
|
|
Motivation and retention
|
Junior
|
1 day
|
NL
|
ENG
|
FR
|
|
Telephone communication techniques
|
Agents
|
1 day
|
NL
|
ENG
|
FR
|
|
Inbound call development
|
Agents
|
1 day
|
NL
|
ENG
|
FR
|
|
Sales in inbound & outbound
|
Agents
|
1 day
|
NL
|
ENG
|
FR
|
