Tim Van de Laer, Manager Customer Care / Ingenico ePayments
Empathy, immaculate business knowledge and an all-inclusive structural approach are Thocc's unique characteristics. Their vast experience is further amplified by their convincing and authentic employees. They are real contact center ambassadors. THoCC thoroughly analyzes your AS IS situation and your customers, they help you determine your Customer Care DNA and assist you in implementating and executing your plan in all company layers. Their approach sets the standards in the contact center world and yields long-lasting results. THoCC not only preaches the right things to do, they also walk the talk. No cure, no pay.