The Contact Center Maturity Assessment offers a perfect starting point to tackle the organization of your contact center. Contact centers are value centers and the CCMA is the ideal way to both facilitate and evaluate added value.
Our resultants bring years of contact center experience and expertise to different types of contact centers around the country (and around Europe). With each assignment, the expertise and knowledge of our team is evaluated and updated in order to find the ideal match for each customer.
Optimization of contact center management and processes is always a good idea, and one should never underestimate the value of having the right people carry that improvement process. With that in mind, we offer a curriculum of trainings for contact center professionals on each level of the organization.Read more
Based on our Contact Center Operating Model, the Contact Center Maturity Assessment visualizes 50 processes the average contact center should be in control of. After conducting an assessment, clients get insight into the maturity of those processes in their own organization. With practical suggestions for steps to take in order to raise the overall maturity level, we help you create (and measure) added value in your contact center.Read more
We are fully convinced that the industry is full of capable and enthusiastic contact center professionals. However in case of a sudden and urgent need for people with a specific set of skills or for temporary projects, THoCC has a team of highly capable people with a variety of specialties at your disposal.Read more
Never underestimate the power of – and the need for – qualitative training for your people. THoCCademy offers open and tailor-made trainings for contact center professionals within each area of expertise.Read more
The area of remote customer contact is an ever-chancing business and insight into these changes is something THoCC values greatly, both for improvement of our own services and to offer to our clients.Read more