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ASSESSMENT TO<br> START

ASSESSMENT TO
START

The Contact Center Maturity Assessment offers a perfect starting point to tackle the organization of your contact center. Contact centers are value centers and the CCMA is the ideal way to both facilitate and evaluate added value.


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RESULTANTS FOR EXPERTISE

RESULTANTS FOR EXPERTISE

Our resultants bring years of contact center experience and expertise to different types of contact centers around the country (and around Europe). With each assignment, the expertise and knowledge of our team is evaluated and updated in order to find the ideal match for each customer.

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TRAINING TO SUPPORT CHANGE

TRAINING TO SUPPORT CHANGE

Optimization of contact center management and processes is always a good idea, and one should never underestimate the value of having the right people carry that improvement process. With that in mind, we offer a curriculum of trainings for contact center professionals on each level of the organization.

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LEVEL 4
CONTACT
CENTER

THoCC combined decades of professional contact center experience with the structure of ITIL and thus created the Contact Center Operating Model, the core for every THoCC activity.

NEWS

THoCC combined decades of professional contact center experience with the structure of ITIL and thus created the Contact Center Operating Model, the core for every THoCC activity.
The Expert Class Contact Center Management is a unique training for contact center managers. In September 2016, our participants concluded the tenth edition by presenting their business case and gave us their impression of the Expert Class.
Thomas More University College in Mechelen has chosen THoCC to be its new ‘Partner in Education’. THoCC will offer Office Management students valuable insights into the contact center industry.

OUR SERVICES

Contact Center Maturity Assessment

Based on our Contact Center Operating Model, the Contact Center Maturity Assessment visualizes 50 processes the average contact center should be in control of. After conducting an assessment, clients get insight into the maturity of those processes in their own organization. With practical suggestions for steps to take in order to raise the overall maturity level, we help you create (and measure) added value in your contact center.

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Interim and project management

We are fully convinced that the industry is full of capable and enthusiastic contact center professionals. However in case of a sudden and urgent need for people with a specific set of skills or for temporary projects, THoCC has a team of highly capable people with a variety of specialties at your disposal.

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Training

Never underestimate the power of – and the need for – qualitative training for your people. THoCCademy offers open and tailor-made trainings for contact center professionals within each area of expertise.

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Research

The area of remote customer contact is an ever-chancing business and insight into these changes is something THoCC values greatly, both for improvement of our own services and to offer to our clients.

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EVENTS

CONTACTCENTERCAFE

CONTACTCENTERCAFE

Onze Diensten

TESTIMONIALS

As a parcel delivery company, we service both Consumers & Businesses. It’s the second time in my career that I have used THoCC’s services to improve our Customer Care experience and I would not hesitate to use them again.

DPD

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Callexcell is highly appreciative of its cooperation with THoCC and its consultants. Callexcell has expanded considerably and THoCC has helped us manage this growth in a very professional and profitable manner.

CALLEXCELL

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Our Carglass® Contact Centre is the beating heart of our 24/7 customer service delivery. THOCC is our cardiologist, our professional expert who helps us deliver superior service in the best of conditions (People – Product – Proces).

CARGLASS

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From the beginning, Eneco Belgium has been focusing on Customer Experience. I firmly believe that offering the best customer service is a powerful USP in our industry.

ENECO

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The House of Contact Centers (THoCC) occupies a unique place in the sector. With their Contact Center Operating Model, THoCC succeeded in decoding the DNA of a high-performance contact center in an emperical way.

BPOST

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We appeal to THOCC because of their unparallelled contact center expertise. Their careful and empathic approach translates in to-the-point and pragmatic advice.


LAMPIRIS

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Empathy, immaculate business knowledge and an all-inclusive structural approach are Thocc's unique characteristics. Their vast experience is further amplified by their convincing and authentic employees. They are real contact center ambassadors.

INGENICO

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During our cooperation with THoCC, we experienced a professional and efficient approach. The contact center expertise that THoCC acquired in the past years enables them to give valuable advice to customers, using substantiated data and analyses.

24+

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THoCC is unique, and hence very popular in Belgium. Their training programme is very good and well appreciated in Belgium. Completing THoCC's expert class boosts one's position, especially in the contact center world.

VANAD

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