Custom trainings by THoCCademy offer fun and interactive workshops focusing on practical exercises, proven methodologies and room for reflection. Our team of trainers combine years of practical experience in the contact center industry with the strong theoretical background of the Contact Center Operating Model.

Listed below are some often requested trainings for inspiration, but every topic relating to the subject of remote customer interaction is within scope. Tell us about your current challenge or aspiration and we're happy to join you in finding a way to tackle it.

You can also get inspired by our curriculum of open trainings. These typically occur at our own offices for participants from different organizations, but can also be held onsite at you organization at your request.

Customer Contact

Professional improvisation

Duration: 1 day

A contact center agent's job is a big challenge. Through improvisation exercises, participants learn how to listen and write simultaneously and how to build and close a conversation properly.

Telesales training

Selling begins at the first 'no'. With a theoretical foundation, tailor-made workshops and attention for sustainable follow-up, we help your sales team turn that first no into a yes. We provide them with the right tools to incite enthusiasm, trust and unexposed wishes with the customer in order to close the deal.

Customer Care training

The customer care professional holds a unique position in your company that enables them to turn your customers into satisfied - and loyal - customers. With the key elements of attention for 'the bigger picture', practical tips and a theoretical foundation, we help your team understand their role in the organization. The goal: to empower them to effectively and efficiently get as much value as possible out of each and every conversation.

Strategic Management

Strategic Visioning on Remote Customer Interaction

Duration: 1 day

The Level 4 Methodology in a nutshell. Participants learn how to attain and measure value creation in a contact center. We discuss the impact of the Contact Center Operating Model © and the Contact Center Maturity Assessment with ensuing roadmaps and management cockpits. This workshop looks ahead to the longterm future of the contact center and offers inspiration to turn every contact center into a value center.