07-03-2024 Stepping up To Leadership NL Q1
19-03-2024 Workforce management NL
04-06-2024 Financial management NL
15-10-2024 Workforce management NL
12-11-2024 Partner management NL
21-11-2024 Stepping up To Leadership FR
We currently don't continuously offer our open trainings in English. Below, you can read a short introduction of the courses in our curriculum. Feel free to contact us if you are interested in an English session of one of the trainings or with any other questions.
Duration: 2 days
This training enables participants to forecast and plan their workforce efficiently. Add some tips and tricks for an excellent intraday management process and you're on your way to generate as much profit as possible for the (contact center) organization.
Trainer:
Inge Vissers
Duration: 2 days
A two-day offsite inspirational session. Ten experts share their experiences regarding contact center development: we handle subjects like channel re-engineering, smart customer interaction, customer journey mapping, datamanagement, performance management, strategic sourcing, IT and leadership.
Trainers: David Gybels and Inge Vissers